ace667 Privacy Policy

1 Information We Collect

When you register for an account on ace667, use the ace667 Login portal, place wagers, make deposits or withdrawals, or interact with any part of the ace667 platform, we may collect and process the following categories of personal data:

Identity & Contact Data

This includes your full legal name, date of birth, gender, nationality, residential address, mobile phone number, and email address. This information is collected during account registration and may be supplemented during the Know Your Customer (KYC) verification process.

Identity Verification Documents

To comply with age verification and anti-money laundering obligations, ace667 may request copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address documents such as utility bills or bank statements dated within the preceding 90 days.

Financial & Transaction Data

We collect records of all financial transactions conducted through your ace667 account, including deposit amounts, withdrawal requests, wagering activity, bonus redemptions, and the payment methods used (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard). We do not store full payment card numbers; card data is handled directly by our PCI-compliant payment processing partners.

Technical & Usage Data

We automatically collect certain technical information when you visit or use the ace667 platform, including your IP address, device type, operating system, browser type and version, time zone, pages visited, session duration, referring URLs, and in-app navigation patterns. This data is used for security monitoring, fraud prevention, and platform improvement purposes.

Communications Data

If you contact our customer support team via live chat, email, or any other channel, we retain records of those communications, including the content of your messages, timestamps, and any attachments shared. These records are retained to maintain service quality and to resolve any disputes that may arise.

Summary of Data Categories

2 How We Use Your Data

ace667 processes your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account Management: To create and maintain your ace667 account, verify your identity, process the ace667 Login, and provide you with access to all platform features appropriate to your account status.
• Transaction Processing: To process deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records of all transactions.
• Legal & Regulatory Compliance: To comply with applicable anti-money laundering (AML) regulations, age verification requirements, and any other legal obligations to which ace667 is subject.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account abuse, and other security threats to the platform and to the integrity of our player community.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling, to enforce self-exclusion requests, to apply deposit limits and session controls requested by players, and to contact players where we have a welfare concern.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of support we provide through all available channels.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall experience on the ace667 platform.
• Direct Marketing (with consent): To send you promotional communications about bonuses, seasonal offers (such as Eid, BPL season, or Pohela Boishakh promotions), and new product launches, where you have given your explicit consent to receive such communications. You may withdraw your consent at any time by contacting our support team.

3 Data Sharing & Disclosure

ace667 does not sell, rent, or commercially exchange your personal data with third parties. However, in order to operate the platform and fulfil our legal obligations, we share personal data with certain categories of trusted third parties in limited and controlled circumstances:

Payment Processing Partners

When you make a deposit or request a withdrawal, the transaction data necessary to complete that payment is shared with the relevant payment processor — for example, bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard. These partners operate under their own privacy policies and are subject to applicable data protection and financial services regulations.

Game Technology Providers

The games available on the ace667 platform are supplied by third-party game studios and technology providers, including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by one of these providers, limited technical session data (such as your player session token, game result, and wager amount) is shared with the relevant provider to facilitate the game session. These providers are contractually required to process such data only for the purpose of delivering the game service.

Identity Verification Services

To fulfil our KYC and age verification obligations, we may share identity document data with third-party verification service providers. These providers are bound by strict confidentiality and data security obligations.

Legal & Regulatory Disclosure

ace667 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required to do so, or where we reasonably believe that disclosure is necessary to prevent or investigate illegal activity, fraud, or a serious threat to public safety.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ace667's business, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will take reasonable steps to ensure that the acquiring entity commits to processing your data in accordance with this Privacy Policy.

4 Cookies & Tracking Technologies

ace667 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform effectively, maintain the security of your session, and understand how players use our products. This section explains what cookies we use, why we use them, and how you can manage them.

What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to store information such as your session state, language preferences, and usage data. Cookies cannot execute code or deliver viruses to your device.

Types of Cookies We Use

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from using the ace667 Login and may cause significant portions of the platform to function incorrectly. Disabling analytics or functional cookies will not affect your ability to place wagers or process payments, but may reduce the personalisation of your experience.

5 Data Security

ace667 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes, but is not limited to, the following:

• SSL/TLS Encryption: All data transmitted between your device and the ace667 platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. This applies to the ace667 Login process, all financial transactions, and all account management actions.
• Access Controls: Access to personal data within ace667's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement may access identifiable player data, and all such access is logged and audited.
• Data Storage Security: Personal data is stored on secure servers with physical and logical access controls, regular security patching, and continuous monitoring for intrusion attempts.
• Password Security: Account passwords are stored using one-way cryptographic hashing algorithms. ace667 does not store plaintext passwords and cannot retrieve your password — only a reset is possible via the verified account recovery process.
• Fraud Monitoring: Our dedicated risk and compliance team monitors account activity in real time for indicators of fraud, account takeover, and other security threats. Suspicious activity triggers automated alerts and manual review workflows.
• Third-Party Security Standards: All payment processing partners and game technology providers who handle player data on behalf of ace667 are required by contract to maintain security standards at least equivalent to those described in this section.

While ace667 takes all reasonable precautions to protect your data, no digital system can guarantee absolute security. You are responsible for maintaining the confidentiality of your ace667 Login credentials and for using a secure, private network when accessing your account. If you believe your account has been compromised, contact our support team immediately at [email protected] — displayed as plain text only.

6 Data Retention

ace667 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to operate your account, and to comply with our legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an active ace667 account is retained for the full duration of the account relationship and for a minimum period of five (5) years following permanent account closure, to satisfy anti-money laundering record-keeping requirements.
• Identity Verification Documents: Copies of identity documents submitted for KYC purposes are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction Records: All financial transaction records, including deposit, withdrawal, and wagering history, are retained for a minimum of five (5) years to comply with financial regulations applicable in the jurisdictions in which ace667 operates.
• Support Communications: Customer support records are retained for a period of three (3) years from the date of the most recent communication in each case, unless a longer period is required in connection with an ongoing dispute or legal proceeding.
• Technical & Analytics Data: Anonymised analytics data may be retained indefinitely for the purpose of improving platform performance, as it cannot be linked back to an individual player once anonymised.
• Marketing Consent Records: Records of your marketing consent or opt-out status are retained for the duration of your account relationship plus three (3) years, to enable us to demonstrate compliance with consent obligations.

7 Your Privacy Rights

As a registered player on the ace667 platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected] — plain text only, not a clickable link.

Right of Access

You have the right to request a copy of the personal data that ace667 holds about you. We will respond to verified access requests within a reasonable timeframe, and in most cases within thirty (30) calendar days of receipt of a valid request.

Right to Rectification

If any of the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct or update it. You can update certain basic account details directly through your account settings in the ace667 platform; for other corrections, please contact our support team.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for continued processing. Please note that this right is subject to overriding legal obligations: ace667 may be required to retain certain data (such as transaction records) for a minimum period under applicable law, and in such cases we will inform you of the data that cannot be deleted and the reason why.

Right to Object

You have the right to object to the processing of your personal data where ace667 relies on legitimate interests as the legal basis for that processing. You may also object to the processing of your data for direct marketing purposes at any time, and we will cease such processing upon receipt of your objection.

Right to Restrict Processing

In certain circumstances — for example, while the accuracy of your data is being verified, or where you have objected to processing — you may request that we restrict the processing of your data to storage only, pending resolution of the matter in question.

Right to Data Portability

Where ace667 processes your data on the basis of consent or contractual necessity, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another controller where technically feasible.

8 Policy Updates & Contact

Updates to This Policy

ace667 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When we make material changes to this policy, we will publish the updated version on this page with a revised effective date. For significant changes that affect your rights in a meaningful way, we will endeavour to notify registered players via their registered email address in advance of the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how ace667 handles your personal data. Your continued use of the ace667 platform after any amendment constitutes your acknowledgement of the revised policy. The current effective date of this policy is displayed at the top of this page.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace667 handles your personal data, please contact our Data Support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Target: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days.

If you are not satisfied with our response to your privacy enquiry or data rights request, you may have the right to escalate your complaint to an appropriate supervisory authority in your jurisdiction. ace667 is committed to working constructively to resolve all privacy-related concerns at the first point of contact wherever possible.